Review Messaging

 

Your company has the ability to message you regarding a Social Media Review. Once a message is sent, the LO will see a red exclamation point when logging in. Clicking the arrow next to the exclamation point brings them to the review in question. Clicking the arrow again, will show all correspondence about a specific review. The LO can also respond to the message by entering a reply at the bottom of the message thread.






Remediation Tasks


Social media auditors have the ability to send a task request from Comergence.com to the user's mobile app to communicate something that requires remediation.  These task requests will display from the 'Task' section as below and also an email will also be sent, to view example click HERE.








Details such as the observations, related issues, post, and account display within the task as well as any custom message/instructions.Center image is of task expanded. When the account is connected, the related posts pull into the task details. 





When user clicks the post it takes them right into their social account where they can edit the post  Once correction has been made, the task can be updated to "complete" by tapping on the 'Mark Completed' button. A confirmation will then show to proceed.



 

Once marked as completed will show as so:


As seen from above image, a reply message can be sent to the social media auditor for confirmation or questions. For an example received as, please click HERE.