For Optimal Blue's Social Media Marketing app, if a user has forgot their credentials for login, they may use the 'Can't Login' feature under the 'Log In' button. 

A pop up will appear to choose the options for 'Forgot Username' or 'Forgot Password'.

A confirmation screen follows to verify where the information will be sent via text (mobile number must be the mobile device number used to register):

Enter the code to received via text to retrieve the requested credentials.