Alerts provide valuable information of changes or updates to client information (Scorecard, Enforcement Actions, NMLS, Affiliates, and Ownership, etc.)
Alerts can be managed from the Alert board or per specific client account. Click HERE for more information.
Click on the titled link of the alert to review the information.
The next screen displays the Alert Details, the company name is linked to go to the client account for easy reference.
From here the alert status can be updated by selecting 'edit' to the right of the status.
The 'View Record' button takes users to the record which the alert was generated for. Example below is an Ownership Added alert so 'View Record' would provide the Owner's current contact information.
Note: If the finding is a scorecard type, be sure to not only review the alert but also mark the finding itself reviewed. For more information regarding Scorecard Information and Findings, click HERE.
Events: Shows any parameters (fields) that were updated with details of "before" and "After".
IDs: Client System Generated ID (SID). For Investor's Internal Client ID (UID).
Channels: Lists the channels the client is associated to. Channel System Generated ID (SID). For Investor's Internal ID (UID)
History: Shows a historical record of changes to the alert. Includes, Date, Action made, and by whom.
Last section at the bottom of the alert details is space for internal comments regarding the alert.
Note: Clients do not have view of the comments with in the section nor view of the alert section.