Individuals and users with the ‘View Company Reviews’ Permissions will receive an email notification when a customer review is available.


    • If there are multiple new reviews for a contact/company, only one email is to be sent for all new reviews.
    • When contact has both mobile and web access, only one notification email is sent to a contact email from the web contact record.


Note: If you are a mobile user, please log into your mobile app and refer to the 'My Reviews' section. 


Here is an example of the reviews email:



Subject: You have new customer reviews!


Hello [first and last name],


You are receiving this notification because you have new customer reviews. Please log into Comergence.com and/or your mobile app to view/respond.


Thank you,


Comergence by Optimal Blue Customer Support


PLEASE NOTE: This is an auto-generated email. Responses to this email address are NOT monitored and will not receive a reply.