Individuals and users with the ‘View Company Reviews’ Permissions will receive an email notification when a customer review is available.

    • If there are multiple new reviews for a contact/company, only one email is to be sent for all new reviews.
    • When contact has both mobile and web access, only one notification email is sent to a contact email from the web contact record.

Note: If you are a mobile user, please log into your mobile app and refer to the 'My Reviews' section. 

Here is an example of the reviews email:

Subject: You have new customer reviews!

Hello [first and last name],

You are receiving this notification because you have new customer reviews. Please log into and/or your mobile app to view/respond.

Thank you,

Comergence by Optimal Blue Customer Support

PLEASE NOTE: This is an auto-generated email. Responses to this email address are NOT monitored and will not receive a reply.