Ask for Reviews
For Individuals/companies that are using rating services, and collecting/measuring customer reviews. This feature allows users to extend themselves by reaching out to customers via SMS text, streamlining the customer to leave a review on the chosen social account/listing. Once the review is collected, it can be access from the 'My Reviews' section of the mobile app and shared to other connected social media accounts.
Social proof is a proven way to influence online connections and gain more business!
For more information regarding 'My Reviews', select HERE.
Requesting a Customer Review
Login into mobile app and then select 'My Reviews' from main menu
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Step 1: Select the 'Ask for Reviews' feature from the main menu.
Step 2: A list of connected accounts that allow review requests will display. Tap the account and the template text will open in the preferred text/messaging app (based on user's phone settings).
Step 3: Once the text/messaging app is open, the message including a link to the selected account will show to be sent to any phone contacts.
TIP: Be sure that the link is not removed, otherwise the contact will not have the direction of where to leave the review. |
Changing the Template
To view or customize template tap the gear symbol.
The current verbiage will display. The template can be edited within the window, select 'Save' to update.