The message "Email/Password is incorrect" Means the Email or Password is incorrect. Be sure to use the ‘Forgot password’ link to have your password reset before proceeding and be sure to enter the Email address on file for your account to login. 

If you do not have your Email and Password to log in, please follow the Login Assistance instructions. If you still cannot gain access, use the Contact Us feature located and a representative will respond to your question in a timely manner.