General

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Navigating the Help Site 4

• How to Search for a Solution Article
• Submitting a Contact Us Support Ticket
• View Announcements
• Contacting Support

Login Assistance 13

• What if I can't remember my password?
• Forgot Password
• Why am I receiving an Email/Password error message when I attempt to log in?
• I clicked 'Forgot Password' and entered my email address, but I did not receive an email, how come?
• Is it required that all users have their own login for Comergence.com?

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How to Register 5

• Registering on Comergence as an NMLS registered Company
• I am trying to register and receiving a 'Your company is already registered' message. How should I proceed?
• I can’t get past the first registration screen what should I do?
• Getting an error "NMLS ID not found" when trying to register
• Registering on www.comergence.com - FAQs

Site Requirements 4

• I keep receiving the following message: "ATTENTION! You are using an outdated browser!" What does this mean?
• Supported Devices for Investor Marketing Mobile Applications
• How to Clear Cached Images and Cookies
• How to Whitelist www.comergence.com

About Comergence by Optimal Blue 2

• Support Hours and Holidays
• Download Security

How to Whitelist an Email 1

• Whitelisting an Email

Terms of Service 1

• Terms of Use

API 10

• API (Application Program Interface)
• API Pagination Limitations
• Counterparty Oversight API - Fields and Descriptions
• Compliance Questionnaire API - Fields and Descriptions
• Customer Contact Data API - Fields and Descriptions

See all 10 articles

Privacy Policy 1

• Privacy Notices

Mobile App Troubleshooting 1

• Mobile App Troubleshooting

Public Landing Pages 2

• Optimal Blue's Comergence APIs
• Registering on www.comergence.com

Lender / Originator

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Social Media Marketing FAQs 37

• If I have my Loan Officer’s Facebook or LinkedIn, can we connect them on behalf of the Loan Officer?
• How do users get access to Social Cloud for Social Media Marketing?
• How many users can we have added to Social Cloud?
• How do I deactivate or remove a user who’s left my organization for Social Media Marketing?
• Can I migrate or import my existing content?

See all 37 articles

Vendor Management

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Vendor Management - Public 1

• Vendor Management Information

System Uptime 1

• System Uptime

Release Notes

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Comergence Releases 82

• April 10th, 2025
• February 6th, 2025
• November 8th, 2024
• September 12th, 2024
• June, 20th 2024

See all 82 articles

Report Releases 12

• March 3rd, 2025
• July 31st 2024
• July 8th, 2024
• May 14th, 2024
• February 16th, 2024

See all 12 articles