The message "Your login attempt has failed." Means the username or password may be incorrect. Please use the forgot username or forgot password links on Be sure to use the ‘Forgot username?’ and ‘Forgot password?’ links to have your log in credentials reset and resent to you before proceeding.

Please Note: Your username must be typed exactly it appears in the email you receive. Do not copy and/or paste.

If you do not have your user name and password to log in, please follow the Login Assistance instructions. If you still cannot gain access, use the Contact Us feature located on the home page of this help site and a representative will respond to your question in a timely manner.