If trying to reset your password. The site says “check your inbox for a password reset email”. But there is no email sent to the inbox. This problem can occur when signing up with any site, or adding an email address to a profile.
Messages and notifications from the system will be sent from donotreply@optimalblue.com, comergence-support@optimalblue.com, support@optimalblue.com, and Multi Factor Authentication codes come from msonlineservicestream@microsoftonline.com.
You can get the email you want by whitelisting an email address with Gmail, Outlook.com or Yahoo! Mail. This guide explains how to do that.
Why you are not receiving the emails?
Services like Gmail, Outlook.com and Yahoo! Mail block email to protect you from unwanted or malicious email such as phishing, scams and spam. In this case, they are mistaking email that you want for email that you don’t want.
If ask your email provider to unblock or whitelist an email address, email from that address will be more likely to get through. Here is an explanation of how to do that for Gmail, Outlook.com or Yahoo! Mail.
How to whitelist an email address with Gmail
Sign in to your account at Gmail.com and do the following.
Add the address to your contacts
Add the email address that is sending you email (eg DoNotReply@optimalblue.com to your Gmail Contacts. Google will usually deliver email from addresses that are in your Contacts.
Mark messages as ‘Not spam’
If Gmail has marked emails you wish to whitelist as spam, tell Gmail the emails are not spam.
- In Gmail, navigate to the spam folder.
- Search for emails containing the domain you wish to whitelist (eg comergence.com).
- Select all the emails shown.
- Click More and then Not spam.
Create a filter for the address
Create a filter to tell Google to whitelist email from a domain or @optimalblue.com
Mouse over the Settings menu icon and select Settings
Click Filters and then 'Add New Filter'
enter the domain of the email you want to whitelist in the Sender field, or enter the email address of the online group you want to whitelist in the Recipient field(From). Then select "Create Filter with this search".
To whitelist all email from a domain, enter the domain in the From field
To whitelist all email from a domain, enter the domain in the From field
To whitelist an online group, enter the group email address in the To field
To whitelist an online group, enter the group email address in the To field
Tips:
Do not enter email addresses in both the From and To fields as Gmail will only filter in emails that meet both criteria
In both the From and To fields, you can enter either a specific email address or an entire domain
To enter multiple domains in each field separate them with OR as in “onlinegroups.net OR groups.yahoo.com”
See also Google’s help on Legitimate mail is marked as spam.
How to whitelist an email address with Outlook.com
For Outlook.com, Windows Live Mail, Hotmail and MSN Mail, sign in to your account at Outlook.com and do the following.
Add the address to your contacts
Add the email address that is sending you email (eg DoNotReply@optimalblue.com) to your Outlook.com Contacts. Outlook.com will usually deliver email from addresses that are in your Contacts.
Add the address to your safe senders
Click the cog icon in the top-right corner and then More mail settings
Select Safe and blocked senders and then Safe senders
Add add the domain of the email you want to whitelist to the list of Safe senders
Return to Safe and blocked senders and then select Safe mailing lists
Add the email address of the online group you want to whitelist to the list of Safe mailing lists
To whitelist all email from a domain, add the domain to the list of safe senders
To whitelist all email from a domain, add the domain to the list of safe senders
To whitelist an online group, add the group email address to the list of safe mailing lists
To whitelist an online group, add the group address to the list of safe mailing lists
Tips:
In both the Safe senders and Safe mailing lists, you can enter either a specific email address or an entire domain
In both the Safe senders and Safe mailing lists, you can enter multiple domains or email addresses
See also Outlook.com’s help on I didn’t receive an email someone sent me.
How to whitelist an email address with Yahoo! Mail
Sign in to your account at Yahoo! Mail and do the following.
Add the address to your contacts
Add the email address that is sending you email (eg DoNotReply@optimalblue.com) to your Yahoo! Mail Contacts. Yahoo! will usually deliver email from addresses that are in your Contacts.
Create a filter for the address
Mouse over the Settings menu icon and select Settings
Click Filters and then Add
Enter a Filter Name
Either
enter the domain of the email you want to whitelist in the Sender field, or
enter the email address of the online group you want to whitelist in the Recipient field
Select Inbox as the folder to deliver the email to
Click Save and then click Save again
To whitelist all email from a domain, enter the domain in the Sender field
To whitelist all email from a domain, enter the domain in the Sender field
To whitelist an online group, enter the group email address in the Recipient field
To whitelist an online group, enter the group email address in the Recipient field
Tips:
Do not enter email addresses in both the Sender and Recipient fields as Yahoo! Mail will only filter in emails that meet both criteria
In both the Sender and Recipient fields, you can enter either a specific email address or an entire domain
Create a new filter for each domain or email address you want to whitelist
See also Yahoo! Mail’s help on An email was wrongly filtered as spam.