The system uptime goal is ninety-nine point ninety-nine percent (99.99%) per month in Uptime. Uptime is defined as Customer’s ability to transmit and receive information to/from Comergence servers. Excluding regularly scheduled maintenance. An outage is defined as any downtime interruption in excess of fifteen (15) minutes in the availability of the Comergence servers, or network connection between the Comergence server and the internet. View uptime and system status, HERE.