Each of the following instructions listed is for clearing both the cookies and cache for each browser. Please be sure to close the browser out completely after, before returning back to Comergence.com to proceed. 



Google Chrome


NOTE: You can also hold Ctrl + Shift + Delete and skip to step 3.

  1. Click on the settings icon that appears to the right of the address bar. In the newest versions of Chrome, this appears as three vertical dots settings_55 and in older versions will be three horizontal lines settings_new or a wrench icon settings_old.

  2. From the menu, select More tools > Clear browsing data

    Go to Chrome menu, select

  3. Place a check mark selection the following:

    • Cookies and other site data
    • Cached images and files

  4. Select All time in the Time range drop down box and click on the CLEAR DATA button.

    Select boxes and clear data [Chrome 59]

  5. There will be a circling animation to show the browser is processing the request. Once completed, then please restart the browser by closing it out completely and then open again. Proceed back to www.comergence.com to login. If not successful, please contact Comergence Support.

Internet Explorer: 

  1. Select Tools (via the Gear Icon) > Safety > Delete browsing history....

    NOTE: You can also access this menu by holding Ctrl + Shift + Delete.

    Tools, Safety, Delete browsing history...

  2. Make sure to uncheck Preserve Favorites website data and check both Temporary Internet Files and Cookies then click Delete.

    Uncheck Preserve Favorites website data; Check both Temporary Internet Files and Cookies; > Delete

  3. The user will get a confirmation at the bottom of the window once it has successfully cleared your cache and cookies.

    Confirmation

Once the above yellow and white banner shows, then please restart the browser by closing it out completely and then open again. Proceed back to www.comergence.com to login. If not successful, please contact Comergence Support.


Clearing Cache in Safari:

As implied, this removes all web caches from Safari, and it can not be undone.

Open Safari on the Mac


This section describes how to clear the cache and cookies of Safari on versions 10.0.1 and above.


  1. Click on Safari and then on Preferences.

    Safari Preferences
  2. Select Privacy and then click Manage Website Data.

    Settings Window
  3. Select Remove All and then in the small popup, selection Remove Now.

    ScreenShot2016-12-14at4.41.23PM.png
  4. Click Safari in the menu at the top of the screen and click Preferences.

    Preferences.png
  5. In the Preferences window, click the Advanced tab and make sure the checkbox next to "Show Develop menu in menu bar" is selected.

    Develop.png
  6. Select Develop in the menu bar on the top of the screen and click Empty Caches.

    EmptyCaches.png

Once completed, then please restart the browser by closing it out completely and then open again. Proceed back to www.comergence.com to login. If not successful, please contact Comergence Support.



How to clear the Firefox cache


Clear the cache

  1. Click the menu button Fx57Menu and choose Options.
  2. Select the Privacy & Security panel.
  3. In the Cookies and Site Data section, click Clear Data….
    Fx60Cookies&SiteData-ClearCache
  4. Remove the check mark in front of Cookies and Site Data.
  5. With Cached Web Content check marked, click the Clear button.
  6. Close the about:preferences page. Any changes you've made will automatically be saved.
  7. Once completed, then please restart the browser by closing it out completely and then open again. Proceed back to www.comergence.com to login. If not successful, please contact Comergence Support.