Comergence Systems run optimally on the following browsers: Chrome, Firefox, Safari, and Internet Explorer (with no third-party plugins installed.)


Supported browser versions:

  • Google Chrome 39.0 or above
  • Firefox 32 or above
  • Safari 8 or above
  • Microsoft Internet Explorer 11 or above
  • Microsoft Edge 13 or above

Supported screen resolution: 1024*768 or higher

Known issues:

  • Edge: Hints do not work (browser issue, Microsoft is working on it)
  • Edge: Drag and Drop of files does not work (browser issue, Microsoft is working on it)
  • Internet Explorer: Realm will not function if the security settings for the browser are set to High (disabling Java Scripting.)
    • Access Internet Options
    • Click the Security Tab
    • Click Custom level....
    • Scroll down to Scripting
      • Active Scripting should be Enabled
      • Scripting of Java applets should be Enabled
  • Disabled Cookies for all browsers, will not function for Comergence. To enable cookies for each browser, see the following:

Internet Explorer-

1. From the Tools menu, select Internet Options. You see the Internet Options dialog that provides a number of tabs that allow you to set your browser preferences.
2. To enable session cookies, click the Privacy tab.
3. From the Settings section of the tab, click Advanced.
4 .Locate and click the checkbox next to Always allow session cookies
5. To enable JavaScripting, click the Security tab.
6. Locate the Custom area of the Security tab, and click the Custom Level button.
7 .From the Security Settings dialog that opens, scroll through the options until you see Scripting.
8. Check the radio buttons next to Enable Active Scripting and Scripting of Java applets.
9. Click OK to accept scripting and cookie handling changes and close the Security Settings window.
10. From the Internet Options dialog, click Apply to effect settings then OK to close the dialog.


Chrome:

1. Open Google Chrome browser.
2. Click the Menu icon on the browser toolbar.
3. Select Settings.
4. Click the Show advanced settings… link.
5. Click Content Settings in the Privacy section.
6. Select Allow all sites to run JavaScript in the JavaScript section.
7. Press Done.


Safari:
1. From the Macintosh file menu, select Safari and then Preferences.
2. From the Preferences dialog that opens, select the Security option (padlock icon).
3. Under the Web Content options, click the checkbox next to Enable Javascript.
4. Under the Accept Cookies option, check the radio button for Always.
5. Click OK and close the Preferences dialog to apply changes.

Firefox:
1. From the Tools menu (Windows) or Firefox menu (Macintosh), select Options.
2. From the Options dialog that opens, select the Content option (globe icon).
3. Click the checkbox next to Enable Javascript.
4. Select the Privacy option (padlock icon)
5. Under the Cookies tab, check the Checkbox for Allow sites to set Cookies.
7. Click OK and close the Options dialog to apply changes.

  •  Internet Explorer:  Login Issues, at intervals the cache/cookies will need to cleared as so:
  1. Select Tools (via the Gear Icon) > Safety > Delete browsing history....

    NOTE: You can also access this menu by holding Ctrl + Shift + Delete.

    Tools, Safety, Delete browsing history...

  2. Make sure to uncheck Preserve Favorites website data and check both Temporary Internet Files and Cookies then click Delete.

    Uncheck Preserve Favorites website data; Check both Temporary Internet Files and Cookies; > Delete

  3. You will get a confirmation at the bottom of the window once it has successfully cleared your cache and cookies.

    Confirmation

Once the above yellow and white banner shows, then please restart the browser by closing it out completely and then open again. Proceed back to www.comergence.com to login. If not successful, please contact Comergence Support.